Shipping & Returns
Doll & Director is pleased to offer complimentary shipping for ALL Australian orders.
For delivery within Australia - your parcel will be sent via Australia Post. You will receive the order within 2-5 business days, within metro areas.
For international orders outside Australia - your parcel is shipped via Australia Post Registered Post International. You will receive the order within approximately 10 business days. Please note this is a standard service and as such there is limited tracking and no insurance available. Whilst Doll & Director obtains proof of posting for every international order, we assume no responsibility for items delayed or lost when posted with this option.
For clients requiring an Express International postage service (delivery approx 2-4 business days), with greater tracking please select "Express Post International" when checking out. An additional $40 applies.
Items that are returned but were sent with free shipping will be refunded less the ordinary shipping cost payable ($8.50 for regular post and $11 for Express.)
RETURNS & EXCHANGES:
PLEASE NOTE - Any item bought on SALE or clearance sale is FINAL SALE and unable to be returned or exchanged, so please choose carefully. Please contact us for any assistance prior to purchase.
Any item sent for return or exchange must be in 100% original condition - unworn, unwashed, unused and with all tags attached and associated packaging in original condition. Leather must be free from scratches, marks and damage of all kinds. Any item received by us for return or exchange that shows signs of wear, dirt or damage will be rejected and sent back to you. No exchange or refund will be granted.
Please take necessary care when trying on leather garments as this fabric is subject to scratching.
Step 1 - Contact us within 4 days of receiving your order stating the reason for your return.
Step 2 - You will receive a returns authorization number (RA#) to place on your returns & exchanges parcel.
Step 3 - Package your return securely and thoroughly. Please ship via a trackable method and forward the tracking number to us. Doll & Director does not accept liability for any items lost in transit on their way back to us.
For domestic (Australian) returns - we must receive the goods within 7 days.
For international returns - we must receive the goods within 14 days.
If the return arrives outside this time (without agreement with us), the item will not be accepted and returned back to you.
Please feel free to contact us for any questions or feedback.